
You can customize your message and add personalization – the first name of the recipient, last name of the recipient, the full name of the recipient, Facebook page link, or website link. Here you can choose on what platform your instant replies will be sent – Facebook (as responses to comments) or Messenger (message replies).Then in the second column on the left click Instant Reply and click on Edit.


That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way.

If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about!Īnd it’s especially helpful if your marketing strategy relies heavily on communication on Facebook.
